As a business owner, my radar goes up whenever something's wrong with the cashiering.
For instance, I always ask for a receipt even though I'm just buying ice cream or cookies. I've had my share of anomalous cashiers in past businesses, so I figure I'm doing my part for the sake of the business owners and the BIR.
I rarely go to the Eastwood Mall, but when I do, I would usually stop by the paper store called Scribe because they stock nice wrapping paper.
Tonight I went in there after having bought a present for Jeroen's friend at Beauty Bar. The intention was to have it wrapped at Scribe and drop off the gift at the Podium where Jeroen's dinner party was.
After choosing a cute blue wrapper, I gave it to the girl to wrap.
I found out that Scribe doesn't have any gift wrap counter to speak of, because the sales person did the wrapping on all fours, on the floor behind the counter.
I could not see what she was doing. When I took a peek, I saw that she took the liberty of making that pleated wrap thingy they love to do in local stores that I really hate. I am a minimalist even with gift wrapping, so I appreciate Rustan's no-nonsense style: gift-wrap, ribbon, card.
I asked the girl to please remove the pleat cause I hate that. She said she put the pleat in there to hide the tape. I told her it wasn't necessary cause I hate the pleat.
I realized I would cause a problem because she would have to do it again and I would be a pain in the ass.
But the samples they had on the shelf had no pleats, so that's what I expected.
After removing the pleat, the wrapper was pretty much wrinkled by now. She should've really done it again.
But no. I saw her apply double stick tape to the raw edge of the wrapper without folding it, forming this awful bubble. What a mess. At this point I gave up and told her "wag na lang. Puede ba ako na lang? Alam mo, wala kang K mag-wrap." Please. just. stop.
Earlier I had seen some really cute camouflage wrapper, so I took the entire display of ten pieces, which were priced at Php 30 each. I told the cashier I would just purchase those. I gave her a thousand.
What she did was give me back Php 650 change. Something's wrong. So I checked the receipt. She charged me Php 35/sheet.
When I pointed out to her that the sheets were Php 30, she said, no they're Php 35. So I went back to the rack and showed her.
"Look, it's Php 30." I thought she would give me back the proper change.
She insisted that the price tag was wrong.
Well, then I said, "you should've changed the price. You know I can report you to the DTI."
So the girl says, "E di i-report niyo sa DTI."
Fine. I will blog it na lang.
Oh, and the last time I was there during Christmas season, the cashier didn't give me a receipt. When I asked her why, she said "sarado na ang cash register."
When I told her I would report her to the BIR, she quickly produced a pad of official receipts and wrote one up.
Shopping is supposed to be fun, not a test of consumer rights. So you know what, I'm just not going back. Cause it's getting really awkward in there.
All the news that's hip to print
- All that stress for 50 pesos